Case Manager- Residential Program

Job Locations US-NY-Syracuse
Case Management
Position Type
Work Arrangement


Helio Health is looking for a Case Manager to support its mission of promoting recovery from the effects of substance use and mental health disorders and other health issues. This role is vital to the management and coordination of services to patients/residents participating in, or who have completed our treatment programs. This is a Full-Time position and located at our Hickory Street Residential Program. 


Pay Rate: $19.96 - $20.73 per hour.


In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500!


  • Maintains a case load and performs primary case work responsibilities including:
    • Screening, intake, orientation
    • Referrals
    • Counseling
    • Crisis intervention
    • Patient/resident education
    • Case management
    • Reporting and record keeping
    • Consultation with other professionals
    • Coordination of care with other community providers
    • Discharge planning
  • Trains of staff, volunteers, and students/interns
  • Performs Quality Assurance activities
    • Provides services according to agency policies, procedures, program guidelines, and governmental regulations.
    • Monitors provision of services when assigned.
    • Evaluates programs and identifies strengths/weaknesses.
    • Assists in problem resolution and implementation of supervisor approved program modifications.
  • Participates in program administrative and clinical committees as assigned.
  • Represents agency to the community.
  • Other duties as assigned by supervisor.


  • High School Diploma or GED required, Associate's degree in a related human services field preferred.
  • CASAC-T required.
  • One year of experience working with behavioral health and/or substance abuse issues preferred. 
  • Valid NYS Driver’s License required. 


Our Comprehensive Employee Benefits Package Includes:    

  • Health insurance including dental and vision for employees and families.
  • Paid Vacation and Sick leave - No Waiting Period for accruals.
  • Paid holidays, including a floating birthday holiday.
  • 401(k) plan with up to 5% company match.
  • Company paid short-term disability insurance.
  • Company sponsored life insurance.
  • Employee Assistance Program (EAP).




Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.


Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.


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